Whether you’re looking for top talent for your organization or searching for your next career opportunity, choosing the right staffing company to partner is an important task! To find a company that meets your specific needs, you’ll want to do some research first. So how do you know if a staffing company will be a good choice for you? There are many factors you can consider, but one easy clue – has this company received any Best of Staffing Awards?
What is Best of Staffing?
Each year, in partnership with CareerBuilder, Inavero awards the top staffing companies in the U.S. for superior service to clients and talent. This is North America’s only award recognizing exceptional client and placed talent satisfaction. Less than 2 percent of all staffing firms in the U.S. and Canada have earned this award for excellent service.
How are winners determined?
A net promoter score (NPS) survey is sent to the customers (staffing firm candidates and clients) asking them to rate the company, describe why they chose the rating and what the company can do to improve. Promoters are people who rate a business as a 9 or 10 out of 10 – meaning they would highly recommend the business to others. You must have a response rate of 20 percent or a minimum of 250 responses to qualify. The winners must have an NPS score greater than 50 in either the client or talent categories – both being judged separately.
How do we measure up?
The TalentLaunch network of staffing companies, including Alliance Solutions Group, Alliance Search Solutions, Selectemp and the McIntyre Group, won 15 of the client and talent awards. The network’s scores, 61 on the client side and 50 on the talent side, are significantly higher than the staffing industry benchmarks – 9 and 21, respectively. The awards reflect how we constantly strive to better serve our customers.
Why is it important?
The secret to attaining and maintaining high satisfaction scores from clients and talent is being open to feedback and learning to grow from it. This survey is an opportunity to open up the conversation about service satisfaction. We want to deliver amazing experiences to our customers that drive great results. If a customer hasn’t had a great experience, we can learn from the feedback provided. Dedication to improvement is key.
Why should you work with a Best of Staffing winner?
Whether you’re looking for work or looking for top talent for your open positions, going with a company that’s a Best of Staffing winner means you will be more likely to have a great experience. Only 2 percent of staffing companies in the U.S. and Canada receive this honor, so choosing to work with one of these companies is a sure-fire way to know you’ll receive outstanding service.
Clients are 2.3 times more likely to be completely satisfied when working with a Best of Staffing award recipient and job seekers are 1.7 times more likely to be satisfied when working with a Best of Staffing award recipient.
Want to get to know a Best of Staffing winning company today? Get in touch today!